FAQs and Support

General FAQ

What is Auction Alert and how will it help me?

Auction Alert is an automated eBay search assistant that runs on your desktop letting you know when interesting auctions are listed. You can load your favorite searches into Auction Alert and the software will scan eBay as frequently as you wish, so that you can get on with your other work and still never miss a bargain. Auction Alert also pulls a lot of information from eBay and displays relevant results in its own mini-browser, so that you can see everything at a glance.

For a full explanation and demonstration of Auction Alert, view the video tutorials and notes here.

How many different searches can I have going at any time?

You can have up to 20 different search alerts going at any given time.

How do I know when new auctions are listed?

Auction Alert will pop up an alert box in your taskbar when new auctions become available.

Can I send the tool to my friends and colleagues?

We'd be delighted for you to send our tool to your friends and colleagues, and to assist you with this we have created a "Recommend to a Friend" tool so you can forward a brief email direct from our web site.

How does Auction Alert connect to eBay?

Auction Alert is a certified eBay application and has passed eBay's strict developer certification process. We use the eBay API to connect directly to live data in eBay's databases.

Is any adware or any other software bundled in with the application?

We are strongly opposed to the practice of bundling spyware, adware and other software in with supposed "free" softwares. You can be assured that Auction Alert has none of these.

Technical FAQ

Which operating systems will Auction Alert run on?

Auction Alert will function on any Windows operating systems from Windows 98SE onwards. Auction Alert won't run on Mac operating systems unless you have a PC emulator installed.

What do I need to run Auction Alert?

You need a computer running Windows 98SE or above, 5MB disk space for the installation, 128MB Ram and an internet connection (broadband highly recommended).

Can I uninstall the application at any time?

Certainly. To uninstall Auction Alert simply click on your Start Menu -> Programs -> Auction Alert -> Uninstall Auction Alert and follow the prompts.

How big is the download and how long will it take to download?

1.8MB is the size of the file. Estimated times for downloading are as follows:

• Dialup (56Kbps): 4.17 minutes
• Broadband: (512Kbps): 28 seconds

Do I need to be registered with eBay to use Auction Alert?

No. Auction Alert does not require any personal information, you do not need to 'login' and you don't even need an eBay account. However, Auction Alert has an option to take you straight to the sign up page for eBay if you are a new customer and would like to register.

Does Auction Alert store my eBay Username and Password?

No. Auction Alert does NOT store your eBay User ID or Password. You are not required to share this information with us to use Auction Alert.

I have several searches set up. They all count down from 5 minutes and then say "Fetching data". After that nothing happens and the timer goes back to 5 minutes and starts again.

This is happening because you are searching every 5 minutes, which means only items listed in the past 5 minutes will show up (hence none display most of the time). You need to increase the automatic mode to 1 hour so that Auction Alert only searches hourly for newly listed items.

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